ChatMax AI

Refund Policy

Refund policy for ChatMax AI
Dec 12, 2025

Refund Policy

Last updated: December 12, 2025

Thank you for purchasing our products on www.chatmaxai.app (the "Product"), provided by Greycat Tech ("Greycat" or the "Company").

For purchases made directly on the Website, you may be eligible for a refund if you are not satisfied with the Product, provided the conditions below are met, in addition to any mandatory rights under applicable law.

Refund Eligibility Conditions

To be eligible for a refund, all of the following conditions must be met:

  1. Refund request timeline

    • You must contact support to request a refund within 3 days of purchase for subscriptions made directly on the Website, and in any event before the end of your subscription period.

  2. Usage limitation

    • The Product must not have been used for more than 20 messages in total (across one or multiple chats).
    • If usage exceeds 20 messages in total, you are not entitled to a refund under this policy.

  3. Refund limitations

    • If these conditions are not met, payments are non-refundable and non-exchangeable unless otherwise required by law.
    • If an alternative refund option (for example, a free-trial option) was presented during checkout, you are not eligible for a refund under this policy.

Regional Notes

Consumer protection laws in some regions may provide additional rights or variations.

EEA, UK, Turkey, or Switzerland

If you are a consumer in the EEA, UK, Turkey, or Switzerland, you may have a legal right to withdraw from a contract for sale/services.

For digital content not supplied on a tangible medium (such as this Product), by signing up you:

  1. expressly request and consent to immediate supply;
  2. agree the digital content is made available immediately;
  3. consent to the beginning of performance; and
  4. acknowledge that this may result in losing your withdrawal right.

If you have not lost your withdrawal right, you can withdraw within 14 days without giving any reason, provided total usage is below 20 messages.

To exercise this right, notify us in a clear and unambiguous manner (for example, by letter or email). Sending your request before the deadline is sufficient.

South Korea / Mexico / Taiwan / Brazil / China

If you are a consumer in these regions, you may request a refund within 7 calendar days of purchase, provided usage is below 20 messages in total.

After this period, or after exceeding 20 messages, the service is considered consumed and non-refundable.

Other Regions

For all other regions, the global rule applies:

  • request within 3 days of purchase; and
  • total usage must be below 20 messages.

Optional Model Withdrawal Form

You may use (but are not required to use) the following format:

  • To: ChatMax AI, Email: support@chatmaxai.app
  • We hereby give notice that we withdraw from our contract for the provision of the following service:
  • Ordered on:
  • Name of consumer:
  • Address of consumer:
  • Signature of consumer:
  • Date:

Refund Processing

If you validly withdraw from the contract, we will reimburse all payments received from you without undue delay, and no later than 14 days from the date we are informed of your withdrawal decision.

Reimbursement will be made using the same payment method used for the original transaction, unless otherwise expressly agreed. No additional fees will be charged for reimbursement.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Updates become effective on the date they are published on this page. Continued use of the Product after publication of updates constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Refund Policy, please contact: